Complaints & Fair Trading
Please note that the Motor Traders' Association of NSW (MTA NSW) is a member-based Association that represents businesses in the retail automotive industry. MTA NSW cannot provide consumers with legal advice, cannot resolve general repair or technical disputes, is not a regulatory/government body and does not issue trading licenses or trade certificates.
During vehicle ownership or vehicle purchasing, there may be situations where you encounter unexpected concerns with repairs, servicing or with the vehicle itself. Here's a simple guide to help you take the appropriate steps.
- Initial Steps
It is crucial to first communicate with the automotive business to begin the process of resolving your issue.
For detailed initial steps, click the button below.
By following these steps, you can initiate a productive dialogue and increase the chances of reaching an amicable resolution.
- Making Complaints Through NSW Fair Trading
If attempts to communicate with the business have not led to a suitable resolution, you can lodge a formal complaint to NSW Fair Trading.
For complaints relating to the purchase of a new or used vehicle, car repairs, maintenance or safety, please click the button below.
For more information about what is needed to lodge a NSW Fair Trading Complaint and the process thereafter, please click this link: Consumer guarantee directions | NSW Fair Trading
- Further Steps for cases involving an MTA NSW Member Business
If you have lodged a formal complaint with NSW Fair Trading about an MTA NSW member and have not reached a solution, you are able to submit a Consumer Complaint Form with us below.
To do this, please attach all necessary information/documentation associated with your enquiry, including your case number (if you have one).
We can then contact either the member or yourself about mediating the issue.
Click the button below to access the form (MTA NSW Members Only).
